Technical Support

Direct Assistance Channels

For industrial clients requiring immediate response on laser head integration, precision calibration, or replacement parts. Each query is logged with a ticket number and routed to the engineer on duty.

Hotline

Service Monday to Friday from 8:00 to 18:00 (UTC-3). Technical inquiries about cutting parameters and precision parts.

(157)15401-7053

SLA: response within 2 business hours.

Technical Email

For sending CAD drawings, material specifications, and quotation requests for medium and large series.

info@ultrafastlase.com

SLA: response within 4 business hours.

Industrial Plant

Technical visits by appointment only. Receipt of materials and samples for cutting tests.

Amelia 882

View FAQs

Service Level Agreement (SLA)

  • Critical (line stoppage): response within 30 minutes, engineer assigned within 1 hour.
  • High (tolerance deviation): response within 2 business hours, remote diagnosis same day.
  • Normal (technical inquiry): response within 4 business hours, resolution within 48 hours.

Frequently asked questions about industrial laser cutting

What materials does an ultrafast pulse laser cutting system process?

We work with carbon steels, stainless steels, aluminum, titanium, copper, and special alloys for the automotive and aerospace industries. The maximum thickness depends on the power of the head, but in standard configurations we reach up to 25 mm in mild steel with tolerances of ±0.05 mm.

What is the minimum order volume for a B2B quote?

We do not require a minimum number of parts for a quote. From prototypes of 10 units to series of 10,000 components, we adapt the head programming and nesting to optimize material yield. The quote is delivered within 48 business hours with a breakdown of cutting and finishing times.

Do you offer on-site machinery integration service?

Yes. Our engineering team surveys the production line, installs the ultrafast laser head, calibrates the axes, and trains the operating staff. We work with plants in Córdoba, Buenos Aires, and Santa Fe. Typical startup takes between 5 and 10 business days.

What quality certifications apply to the cut parts?

Each batch is delivered with a dimensional inspection report and material traceability certificate. For aerospace sector clients, we comply with AS9100D requirements and perform non-destructive testing according to ASTM E1417 standard. We also issue certificates of conformity for auto parts under IATF 16949 standards.

How do you manage delivery times for high-demand orders?

We have a production scheduling system based on actual machine capacity and raw material stock. The standard lead time is 15 business days for medium-sized series. For urgent orders, we offer an express service with a logistics surcharge that reduces the lead time to 5 business days, subject to head slot availability.

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